G’Day Pros!
I am shopping for a replacement hot tub cover. I think I have my mind around what I need and the features and benefits of all the cover components. My question is, what should I expect in warranty coverage?
Many thanks for an excellent blog!
Don E. from Columbus Ohio
Wind ripped tie down strap
out of the cover
Hi Don,
The internet is so helpful when researching products or when price shopping, and you don’t have to find a space to park!
Spa cover warranties across the board are quite similar. Typically, they are much like a tire warranty. The first year the warranty typically provides for a full replacement due to failure of material or workmanship. Beyond that, the warranties are typically pro rated for what the manufacturer deems the life of the cover. Most warranties cover five years from date of purchase.
It is important to determine if the warranty includes coverage from waterlogging, since this is by far the most common reason for failure. The Pros recommend avoiding any manufacturer that does not include this in their warranty, as this shows a lack of faith in their products ability to perform.
Broken tie down strap clip
also shows abuse.
Also, read the warranty carefully to determine what is not covered. Typically this includes abuse and the warranty will further define what they consider abuse. A typical list would be:
- Excessive use of chemicals causing chemical burns from chlorination of water or splashing of chemicals
- Chaffing or holes from dragging the cover or storing it against sharp objects
- Foam breakage – be sure to upgrade to higher density foam should your cover need to support weight such as snow
- Torn handles – handles don’t just tear themselves so be careful with them and use them only to open the cover and not for carrying
- Walk On covers are designed to hold 2 average adults and fall under foam breakage above
The Pros offer one tip on the chemical burn or wear issue. When adding chemicals to your spa, leave the cover off for at least an hour to allow the chemicals to off gas without causing decay to the cover. The photo above shows chemical discoloration which would void most warranties.
Happy Tubbing!
Ethel Elliott
